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Contact details

Do you have any questions or suggestions?

Email us

Email us

Send your questions, suggestions or complaints to the following email address:

Call us

Call us

You can call us on weekdays from 9:00 to 18:00 by calling 020 - 31 62 097. This number is not available during weekends and holidays. You can also order your foreign currency with us over the phone.

Have a question about our prepaid MasterCard Cash Passport?

Email the MasterCard Cash Passport team at cardservices@accessprepaidww.comNever send your credit card information via email.

The MasterCard Cash Passport telephone customer service team is also available 24 hours a day on 0800 022 5463.

Telephone orders

It is also possible to order foreign money by calling our customer service centre (the minimum order amount of foreign currency is €50). Your order will then be ready for you to collect at a GWK Travelex branch of your choice. You can reach our customer service on the following telephone number: 020 - 31 62 097.

Head office contact details

It is possible to contact us directly at the GWK Travelex head office, but please note that you will not be able to exchange money.

Travelex N.V.
De Entrance 47-49, 1101 BH, Amsterdam
P.O. Box 721, 1000 AS AMSTERDAM
Phone: 020 - 569 06 90

Chamber of Commerce number: 33143504
VAT identification number: NL001546223B01

5 most frequently asked questions

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  • What discount will I get if I order foreign money online?

    If you order your foreign currency online at GWK Travelex, you will not only pay 0% commission but you will also benefit from a better exchange rate. The exchange rate is calculated on the date that you order your currency. However, should it turn out that the online rate is more favorable on the date that you collect your money, we will happily offer you this rate.

    Order your foreign currency now

  • Where is my nearest GWK Travelex store?

    You can use the branch locator on our website to find addresses, phone numbers and opening hours of our stores and service points throughout the Netherlands. Click here for more info.

  • What are the opening hours for GWK Travelex stores?

    The hours vary from store to store. Our store at Schiphol Airport, for example, opens at different times to our city center stores. Click here for more info.

  • What are the opening hours of the airport stores?

    There are four GWK Travelex branches at Schiphol Airport. The branch in the arrivals hall (Schiphol Plaza) is open 7 days a week from 06:00 until 22:00. The other offices are located behind the arrivals hall and are accessible to outbound travellers. These stores are open daily between 06:00 and 20:30.

  • What is the general contact telephone number for GWK Travelex?

    The general information number is 020 - 31 62 097.


We do our utmost to provide the best customer service possible. If you are dissatisfied and would like to let us know, you can contact us in writing or by email.

Email address

Postal address

Travelex NV
T.av Customer (complaints)
De Entree 47-49

1101 BH Amsterdam