Buy Currency

Ordering foreign currency online

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  • Will I be charged the exchange rate shown on the website when I order foreign currency online?

    You will be charged the relevant online rate for the order date, unless the rate in the branch at the time of collection is more favourable for you. In that case, you will be charged the more favourable rate.

  • What is the delivery time for foreign currency orders placed online?

    You can collect US dollars and British pounds sterling within 30 minutes of placing your order. For other currencies, a delivery time of two to four days applies. This varies per foreign exchange bureau. If you need foreign currency straight away, you may want to consider using our express foreign currency service at Amsterdam Airport Schiphol. You can then collect your order shortly prior to departure from our branch at Schiphol Plaza. This service can be used for all currencies.

  • What is the minimum and maximum amount of foreign currency I can order online?

    The minimum amount of foreign currency that you can order through our online service is €50 and the maximum amount is €7,500. This is inclusive of transaction charges. You can place an order for higher or lower amounts directly at one of our branches.

  • How much commission will I be charged when I order foreign currency online?

    If you order your foreign currency online, you benefit from our special zero-commission online offer. This saves you a maximum of €7.50! The standard commission we charge for currency exchanges is 0.75% of the total amount, with a minimum of €3.95 and a maximum of €7.50 (unless indicated otherwise in-branch). Order online now

  • I can't find an option to specify denominations when I place my foreign currency order online. Is there a way to do this?

    Unfortunately, our website does not give you the option to specify the denominations or quality of your order. If this is important to you, we recommend that you contact your preferred branch for collection by telephone immediately after placing your order. Please click here for telephone numbers and locations.

  • How can I pay for my foreign currency order?

    You cannot pay for your foreign currency order online. You only pay on collection of your order from your preferred branch. You can pay by PIN or in cash. Please bring your order number and a valid proof of ID. If you have placed an order for an amount exceeding €2,500, we recommend that you check your debit card's daily limit. You may need to contact your bank to increase your daily limit for one day.

  • Can I exchange a currency that is not covered by your online ordering service?

    Certain currencies may not always be available for immediate exchange or collection. These currencies therefore cannot be ordered online.

    Please contact your preferred GWK Travelex branch to check if the currency you require is available or to place an order (for locations and telephone numbers, please click here).

  • I haven't received a confirmation of my order. What do I do now?

    Once you have placed your order, you will receive a confirmation email, which includes all the details of your order. If you did not receive a confirmation of your order, please call our customer service department on 020-3162095.

  • Can I increase the ordered amount when collecting my order from a branch?

    You certainly can. GWK Travelex will be pleased to offer its most favourable exchange rate for the additionally ordered amount as well.

  • Will I be charged extra commission if I exchange multiple foreign currencies?

    No, we charge provision for currency exchanges on a per-transaction basis, so you will only be charged once, even if you exchange multiple currencies.

  • How can I view the status of my order?

    You will be kept informed of the status of your order by email.

  • I seem to be unable to order foreign currency online. What can I do?

    We apologise for the inconvenience. This may be due to an issue with your browser or operating system. The cause of such issues is not always readily apparent. Please be assured that we forward all reported issues to our IT department for immediate investigation. When reporting an issue, please indicate your operating system (e.g. Windows 8) and browser (Outlook or another browser) and we will pass this information on.

    Meanwhile, our customer service department will be happy to process your order. Please call us on 020-3162097. We are open on weekdays between 9:00 a.m. and 6:00 p.m.

  • I'm using a currency converter on another site and the rate they offer is much more favourable. How is this possible?

    You are being shown a conversion rate. Each financial institution in the Netherlands sets its own buy and sell rates for bank notes. The conversion rate shown on websites such as wisselkoers.nl or valuta.nl is the rate that banks and currency traders charge each other for the exchange of currency. This rate, which is also known as the middle rate, is then used by banks and financial institutions to calculate buy and sell rates for bank notes. These are the rates quoted on our website. No financial institution uses the conversion rate to buy or sell bank notes from or to private parties.

  • What do I need to bring with me when I collect my online order from a branch?

    Please bring your order number and a valid proof of ID (passport, European identity card, Dutch driving licence, Dutch residence permit) when you collect your order.

Foreign currency in general

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  • How much commission will I be charged?

    The commission we charge for currency exchanges is 0.75% of the total amount, with a minimum of €3.95 and a maximum of €7.50 (unless indicated otherwise in-branch). If you order your foreign currency online, you will be charged zero commission and benefit from GWK Travelex's most favourable exchange rate. Order online now

  • Can I exchange spare foreign currency for euros at a GWK Travelex branch?

    Yes, you can exchange foreign currency (bank notes only) for euros. You can only exchange currencies that are traded by GWK Travelex.

  • Where can I find up-to-date foreign currency exchange rates?

    When you place an order, you will be shown the latest exchange rate. In addition, you can find a list with the latest exchange rates on a separate part of our website. The rates displayed on the website may deviate from the rates charged in GWK Travelex branches.

  • Will I be charged extra commission if I exchange multiple foreign currencies?

    No, we charge provision for currency exchanges on a per-transaction basis, so you will only be charged once, even if you exchange multiple currencies.

  • Can I cash a foreign cheque with GWK Travelex?

    Unfortunately, it is not possible to cash foreign cheques with GWK Travelex. At the moment, we only accept Travellers' Cheques. Please contact your own bank to cash foreign and personal cheques.

  • Can GWK Travelex exchange Dutch guilders for me (bank notes and coins)?

    Unfortunately, GWK Travelex no longer exchanges Dutch guilders. You can still exchange guilders at the Dutch central bank (De Nederlandsche Bank, DNB). DNB only accepts bank notes. The deadline to exchange coins has already passed.

  • Do you exchange (foreign) coins?

    Unfortunately, we are unable to exchange (foreign) coins.

  • I still have some old Travellers' Cheques. Can I cash these with GWK Travelex?

    All GWK Travelex branches accept Travellers' Cheques and will exchange them for you straight away. To exchange Travellers' Cheques for cash (euros) with us, you will need to produce your proof of purchase (otherwise known as your insurance certificate) as well as a valid proof of ID. You will need to sign the cheques in the presence of the counter assistant. As Travellers' Cheques are personal, you cannot cash them on behalf of someone else.

  • Can I exchange euros for euros at a GWK Travelex branch?

    You can exchange euros for euros with GWK Travelex, subject to a charge. Depending on the amount you want to exchange, we may need to order denominations for you. Please contact your preferred branch in advance to arrange this. For locations and telephone numbers, please click here

    The counter assistant may ask you for a valid proof of ID, the origin and destination of the money and documentary evidence of the money's origin and destination.

Western Union money transfers

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  • What is a money transfer?

    You can visit any GWK Travelex branch in the Netherlands to conveniently send and receive money worldwide via a Western Union® money transfer. The recipient can collect the money in cash from Western Union agencies worldwide. No bank account or credit card is required.

  • Who uses Western Union's money transfer service?

    Anyone who wants to send and receive money quickly, such as people who want to support friends or loved ones in another country or travellers stranded abroad. Domestic money transfers are also possible.

  • What are the transaction charges for a Western Union money transfer?

    The transaction charges depend on the destination country and the amount to be sent. The counter assistant at the GWK Travelex branch or service point will be able to provide you with more information.

  • What is an MTCN?

    Each Western Union money transfer is registered under a unique transaction number, known as the Money Transfer Control Number (MTCN).

  • Are there restrictions to the use of Western Union's money transfer service?

    Western Union's money transfer service may not be used to finance, either directly or indirectly, illegal online gambling or any other illegal activity, including but not limited to money laundering, terrorist activities, fraudulent transactions, begging or theft.

  • Does Western Union offer a security provision or any other form of protection?

    Western Union offers no security provisions and has no purchase protection policy. It specialises in the transfer of money from a sender to a recipient. We advise our customers not to transfer money to parties unknown to them. The responsibility for knowing who the money is transferred to rests with the sender. Payment will be made in all cases where the recipient produces a valid proof of ID.

  • What do I need in order to send or receive money?

    All customers who want to send or receive money must produce a valid proof of ID and be at least 18 years of age. Valid proof of ID is required for all money transfers. You do not require a credit card or bank account to use the Western Union money transfer service at an agency.

  • How do I use the Western Union money transfer service at a GWK Travelex branch?

    1) Go to a GWK Travelex branch or service point near you.
    2) Tell the counter assistant that you want to transfer money by Western Union® money transfer, hand over your valid proof of ID and all the information required for the transaction: your name, your full address, the name of the recipient and the amount to be sent. 
    3) You will be given a money transfer form stating all the details of your transaction. 
    4) Once you have checked and signed the form, you give it back to the counter assistant along with the amount to be sent and the charges. 
    5) You will receive a receipt featuring a Money Transfer Control Number (MTCN), including the general terms and conditions. 
    6) Provide the recipient with the information needed to collect the money. Notify the recipient of the MTCN number and the amount to be received. The money will be available within a just a few minutes.* 
    * The money is generally available for payment within just a few minutes. This depends on the general terms and conditions, including the opening hours of the local agencies and the different time zones.

  • How are money transfers paid out to individual recipients?

    In most cases, money transfers are paid out in cash. However, some transfers may be paid out by cheque, or partially by cheque and partially in cash, depending on the amount sent and the location. Additional restrictions may apply.

Cash Passport prepaid MasterCard

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  • What is a Cash Passport?

    A Cash Passport is a prepaid MasterCard that offers you the security of Travellers' Cheques, but with greater convenience. You can preload your card before your trip, so that you can securely and conveniently withdraw cash from more than 2 million ATMs worldwide. You can also use the card to pay in stores and restaurants around the world, staying in full control of your budget. The card is currently available in three currencies: euro (€), British pound sterling (£) and US dollar ($).

  • How safe is a Cash Passport?

    A Cash Passport is chip and PIN protected. To prevent fraud, no personal details are displayed on the card and it is not linked to your bank account. If you lose your card, you should call Cash Passport immediately to block your card and keep your money safe. Cash Passport will then take adequate steps to ensure that the consequences for your journey are kept to a minimum. For example, Cash Passport can send emergency cash to you, so you won't run out of money.

  • What fees and limits apply to a Cash Passport?

    Please click here for more information about Cash Passport fees and limits.

  • Which currencies can be loaded onto a Cash Passport?

    You have a choice of three currencies: euro, British pound sterling and US dollar. The card can be used worldwide.

  • Where can I use the card?

    You can withdraw cash in the local currency from more than 2 million ATMs worldwide, as long as they display the MasterCard® logo. Use the ATM locator to find an ATM near you. Furthermore, you can use Cash Passport to pay for goods and services (e.g. in stores and restaurants around the world) wherever you see the MasterCard® logo. Unfortunately, you cannot use the card to withdraw money from ING and Rabobank ATMs in the Netherlands.

  • Can I use a Cash Passport to make online purchases?

    Yes, you can shop at any web store that accepts MasterCard (within your card's budget, of course). For security reasons, you may be asked for the three-digit Card Verification Code (CVC) in the signature strip on the back of your card. You cannot use the card to transfer money, gain access to or purchase goods and/or services from adult-only websites or gambling sites or fund illegal activities. You must comply with all the rules and regulations governing the card's use in the country where you use it.

  • How can I top up a Cash Passport?

    This is very simple: just take your Cash Passport, money and a valid proof of ID to a GWK Travelex branch in the Netherlands, where the card will be topped up for you.

  • How do I register my card online?

    Please visit www.cashpassport.com, go to My Account and click on 'Register your card'. You will be asked to enter the number of your primary card. If you have multiple Cash Passports, ignore the last digit on each card and then pick out the one with the lowest card number. This is your primary card. Once you have registered, you can view your transaction history, change your PIN code and manage your account.

  • How can I view my balance and my transaction history or change my password?

    Please visit www.cashpassport.com and go to My Account. Once you have logged into your account, you will have access to this information. Alternatively, please call one of the Card Services numbers on the back of your card.

  • What should I do if I detect a fraudulent transaction on my card?

    Please download and complete our transaction form. Click here for more information.

  • What happens if an ATM refuses my card?

    In principle, your card should be accepted by any ATM displaying the MasterCard® logo. If it is not accepted, your card may be defective. Please call one of the worldwide emergency assistance numbers. Cash Passport staff are available to assist you 24 hours per day, seven days per week.

  • Will I receive paper statements?

    Ordinarily, Cash Passport does not provide paper statements. However, you can view your transactions and balance securely at any time by logging into your account online and printing your statements. Alternatively, please contact Cash Passport Card Services to request a paper statement from us.

  • What should I do when my card expires?

    You can either transfer your account and any remaining balance to a new card or withdraw the remaining balance and close your account.

  • What happens if the balance on my card is too low to pay for my purchase?

    Depending on the location, it may be possible to use your Cash Passport to settle part of the amount and use another payment method to settle the remainder. Please indicate this to the person serving you before the start of the transaction, stating the amount you wish to pay by card. The person serving you should process the Cash Passport transaction before settling the remainder by another payment method.

  • What is pre-authorisation?

    Some businesses (usually hotels or vehicle rental companies) may request your card for an authorisation prior to payment of the final bill (pre-authorisation). We recommend that you refuse this, as some businesses have been known to make an estimate of your final bill and retain the estimated amount for up to seven days. During this time, the money is not available to you. Naturally, you can still use the card to settle the final bill in full.

  • What happens if I lose my Cash Passport or if it is stolen?

    Our worldwide emergency assistance service, which can be contacted 24 hours per day, seven days per week, will put you back in control of your money in no time.

  • What happens if my card is refused?

    Normally, this will only happen if the balance on your card is too low to pay for your purchase (although it may be possible to use your card to settle part of the amount, as described above). You should bear in mind that some businesses, such as restaurants and mail order companies, will only accept payment if the balance on your card is higher than the final amount.

Paying bills in cash or paying into an account

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  • How does this service work and what is Mr Pay?

    Mr Pay is the GWK Travelex service for paying bills in cash. It also allows you to pay money into a Dutch bank account. To pay a bill or transfer money in cash or by using your PIN card, simply visit one of our branches or service points. We will pay the money into the relevant Dutch giro or bank account.

    To use the Mr Pay service, take your bill, giro collection form or payment reminder and a valid proof of ID to one of our branches. The counter assistant will enter the necessary details. Once you are satisfied that everything is in order, you sign for approval. You then pay the bill amount and the payment charge, after which the counter assistant processes the transaction. You will immediately receive proof of payment. GWK Travelex guarantees the payment and transfers the money to the beneficiary.

  • How long will it take for the money to show up in the account?

    This will take three working days. Urgent payments take three working days as well, but GWK Travelex will immediately notify the beneficiary that payment has been made. As the transaction cannot be reversed, the beneficiary should consider the bill settled.

  • Can I pay cash into my Dutch bank account at GWK Travelex?

    Yes, you can make cash payments into any Dutch bank or giro account at any GWK Travelex branch.

  • How much do you charge for a Mr Pay payment?

    The payment charge is 3% of the transaction amount, with a minimum of €9.50. Sending a notification to the beneficiary is subject to an additional charge of €4.50. GWK Travelex has partnership agreements with a number of different providers and banks, as a result of which the standard charges may deviate or not apply.

  • How do I know whether the amount has actually been paid into the account?

    When you carry out your transaction, you will receive a unique transaction number and a unique access code. You can use these to view the transaction details of your cash payment on our website.

  • How do I notify the beneficiary that payment has been made?

    The beneficiary will only be notified if you pay an additional charge. Customers can indicate whether they want the beneficiary to be notified by fax or by email. Otherwise, the money will show up in the beneficiary's account automatically

  • Can I reverse the payment?

    No, this is not possible. If you have any questions about your payment, please call GWK Travelex on 020-3162097.

Call credit

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  • Can I buy top-up vouchers for Dutch mobile network operators at GWK Travelex branches?

    Yes, you can buy top-up vouchers at our branches for most Dutch mobile network operators, including Tele2, T-Mobile, Vodafone, KPN, Hi, Lebara Mobile and Lyca Mobile. A few minor operators may not be included in our product range. Top-up vouchers are available in a number of different denominations.

Other questions

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  • Can I book excursions in the Netherlands with GWK Travelex?

    Yes, you can book excursions through GWK Travelex's branches in Amsterdam. The counter assistants at these branches are able to provide you with all the information you need. Popular Dutch destinations are Volendam and Marken, the cheese market in Alkmaar, the Keukenhof flower gardens, The Hague and Madurodam. Naturally, you can also book tours of Amsterdam.

  • Does GWK Travelex sell concert tickets?

    As of 22 September 2009, GWK Travelex branches no longer serve as retail outlets for Ticket Service Netherlands (TSN).

  • Can I buy road tax stickers (vignettes) for Austria/Switzerland at your branches?

    No, GWK Travelex does not sell vignettes.

  • Your ATM did not issue any cash. What do I do now?

    We are sorry to hear about the malfunction of one of our ATMs. Such occurrences are covered by an agreement between all Dutch banks. The procedure in such cases is as follows:

    • Contact your own bank to let them know that a GWK Travelex ATM did not issue any cash, stating where and when you tried to withdraw money. You can find more details about this transaction on your transaction overview. 
      • Your own bank will forward your complaint to us and ask us to refund the amount that was not issued to you. 
      • Your own bank will pay the money into your bank account.
  • Does GWK Travelex offer a travel vaccination service?

    Unfortunately, we do not. Several Dutch companies specialise in this type of service, including Thuisvaccinatie.nl and Traveldoctor.