Send money from the Netherlands

You must be at least 18, come to the counter in person and bring a valid passport, Dutch driving licence, EU identity card or Dutch residence document. You pay in cash; EUR 200 and EUR 500 banknotes are not accepted. You also need the receiver's full name as shown on their identification and, for a transfer to a bank account or mobile wallet, the account details or mobile phone number.

For cash pickup, the money is typically available in minutes. For a mobile wallet, typically in real time or within 15 minutes. For a bank account, typically by the end of the next business day and no later than the end of the fourth business day. Transfer speed and funds availability may be affected by factors such as service choice, amount, destination, currency, regulations, ID requirements, and systems availability of our partners’ banking systems, and may not be available for all transactions. See Terms for details.

The MTCN (Money Transfer Control Number) is the tracking number each transfer receives. It is printed on your receipt. Share it only with your receiver. You can track your transfer online with your name and the MTCN. Western Union advises sending money only to people you know personally.

You can cancel a transfer for a refund, unless the money has already been picked up or deposited when your request is received. Ask at the counter with your receipt and identification. Refund requests within 90 days of the transfer include the transfer amount and fees; after 90 days, only the transfer amount is refunded.

Western Union screens transactions against lists of persons subject to sanctions imposed by government entities, including the United States, the European Union and the UK. If you or your receiver appear to match the list, additional information may be requested, such as place and date of birth and identification documents. This will delay the transaction. Incomplete or incorrect details can also be a reason not to process it.

Our branches are in central locations across the country, such as NS railway stations, and at Schiphol Airport (Schiphol Plaza 3, before customs), Eindhoven Airport and Rotterdam The Hague Airport. Opening hours vary by branch; see gwktravelex.nl/vestigingen for the address, telephone number and current opening hours.

The transfer fee and exchange rate are shown before you confirm the transfer. The fee is paid by the sender. In addition to the transfer fee, Western Union makes money when it changes your currency into foreign currency. Consumer exchange rates are set by adding a margin to the interbank rates available to Western Union. Fees and rates are subject to change without notice. Additional third-party charges may apply.

If you have a complaint about our money transfer service, please contact Western Union Customer Care in the first instance. Western Union Payment Services Ireland Limited is regulated by the Central Bank of Ireland. If you are not satisfied with the outcome of your complaint, you may have the right to refer it to the Financial Services and Pensions Ombudsman (FSPO) in Ireland or any other competent local authority, where applicable.